At Kendel Cutlery we strive to provide you with a quality shopping experience. How we have done this is usually best stated by our customers. Here are a number of our customer rating reviews, and excerpts from our e-mail interactions with customers. We appreciate any and all feedback that we receive, and it has helped make Kendel Cutlery a better place for you to shop.
From one of our favorite feedback e-mails:
Business is now transacted at high speed and as a result commerce has become very impersonal. Every business, no matter what product they sell, is in the service business. But in the long run, those who survive and remain profitable understand and practice the fundamental concept that quality service is the key component. Customers appreciate quality service.
I sense you fully understand this concept and it is obviously part of Kendel Cutlery's business model.
George M. - Fremont, OH
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Here are more comments from some of our customers:
Absolutely one of the best web merchants I have ever used. This is my 3rd purchase from them and each transaction has been perfect.
Roger D. - North Richland Hills, TX
The delivery was lightning fast! My mom surprised me that they have received them already about three days after I ordered. Im glad for the sale price also because the fine Messermeisters are so expensive even here in Germany.
Peggy D. - MD
I was VERY happy with my transaction. The customer service was beyond expectation. I would definitely make a purchase from this store again. HIGHLY RECOMMENDED!
Tracy P. - Los Gatos, CA
The process was flawless and the product is excellent.
James H. - North Olmsted, OH
I had been looking all over the internet for a knife case for work purposes and was sadly disappointed. After visiting the Kendel Cutlery site, it was just amazing how great of a selection they had. The price and shipping time just blew my mind and I have highly recommended them to all my culinary friends. Just great!!!
Nicholas A. - Midwest City, OK
This company is outstanding! I ordered my products. Got them quickly was able to track the status of my products with the information they sent me. recommended the company to a co-worker who was equally pleased. Thank you very much!
Max M. - Gainesville, GA
Like my past buys from them it was awesome. Wish more online sites could provide this service. Price and value and some items are rare to find like scissors with case on belt and are huge help for cooks doing four things at once. I had one once and lost them and thought replacing them was not possible due to not making them any more. This company has been looking out for our needs and wants and thats a huge plus in my work. I only wish other company's could do this with such care and thought as these guys.
Mark T. - Odessa, TX
I just want to thank you for the good service - you don't find that kind of going-out-of-your-way service much any more. I am always going to consider your products whenever I have a need for cutlery.
Cheryl S. - Coon Rapids, MN
I appreciate your attention to detail and I will certainly keep this in mind when in the market for additional cutlery products.
Jeff B. - Scottsdale, AZ
Delivery was fast, the fragile items arrived unharmed, but without gratuitous over-packaging, and the price is unbeatable.
Barry L. - Emeryville, CA
Professional, courteous, and prompt. I look forward to shopping with them in the future.
Carmen R. - Brooklyn, NY
Fast and smooth transaction. Great service, communication and followup.
Randall U. - Harbor City, CA
They have a lot of items. Easy to find and easy to order. The merchandise was exactly what I ordered and on time. Prices are very competitive, thanks...
Jose H. - Annaheim, CA
Performance (communication, delivery, etc.) was completely satisfactory. Merchant performed his end of the bargain well and in a timely manner. I would not hesitate to do business with this merchant again.
David W. - Durham, NC
Order arrived promptly and the knife bag was a hit with my wifes culinary classmates, as well as her professor. Well done, Kendel!
Kenneth P. - Greenville, NC
The service as well as the product were outstanding.
James Q. - Bradenton, FL
The merchandise is first rate. The delivery was prompt. I would recommend this merchant to anyone.
Jenny S. - Rancho Santa Fe, CA
The free shipping for orders over $75 was a big help for me, especially with a metal toolbox. Also, I made an error in the order form, and customer service helped me correct it promptly and courteously. Fairly limited selection of brands, but a very solid store for whats offered.
Aaron M. - Poland, NY
This was an item I'd been looking for along time. I was thrilled to find it at this site and purchasing was a snap. I will definitely return to the site when another iten they have is needed.
Juanita P. - Peoria, IL
Excellent customer service... stock of item was delayed and I was contacted immediately alerting me to the situation and that I would not be charged for shipping and shipping would be updated to express once the item came in.
Alex A. - Highland Park, IL
Great service, they were out of one item but they let me know when they were getting it in and sent it to me. Communication with the customer is key even if you cant deliver the goods right away, as long as I know what is going on I feel like I am being served.
Allen R. - Menlo Park, CA
Very fast shipping, great prices on merchandise, will use again in the future. Thank you.
Crystal R. - Cottonwood, AZ
An efficient business transaction; I bought & Kendel shipped fastest, most economical way.
Nick K. - Oakville, ON Canada
No, they're not my grandkids, they're just good, what can I say.
Jo R. - Desert Hot Springs, CA
On the afternoon of June 6th I ordered a Forschner 8 Chef Knife from Kendel. I received a confirmation email immediately, a shipping notice email the next day, and I received the knife on the 8th or 9th. Since I selected the ground transportation, I was delighted to receive it so soon. I'm happily chopping away with my new knife, and will certainly use this vendor again.
Terry K. - Cathedral City, CA
In looking for a drawer insert for kitchen knives, the Kendel Cutlery unit appeared to fill the bill. I ordered the knife storage unit and it arrived sooner than expected. The merchandise was in perfect condition and is doing exactly what I wanted it to.
Roy K. - Lampasas, TX
Nice experience---- Thank You!!
Sally Z. - Sequim, WA
Fast delivery; product exactly as specified.
Robert O. - Sterling, VA
Great knife, fast shipping. Easy transaction.
Elizabeth M. - El Sobrante, CA
Very satisfied. Will purchase from again.
Ralph H. - Albany, NY
Delivery was fast, ordering was easy, they had very competitive prices and a great selection. I would certainly order from them again.
Christine M. - Fayetteville, AR
You guys rock! I am telling everyone in my class about you guys! Thanks so much for all of the personal attention... Now I know where to go for all my future knifing needs! Take care
Mona C. - North Las Vegas, NV
Really helpful with all of my questions. I suggest Kendel Cutlery for anybody! I am loving my new executive chef case and everybody at school is asking me where I got it because it is beautiful! hehe thank you!
Ana A. - Coquitlam, BC Canada
It started off rough, but by second day problem was being handled with hands on and contact was great. PROBLEM: torch screws was broken off and place made many with bad screws, but kendelcutlery took charge and made a life time customer. OVER a day he did every thing he could to fix my problem and was very kind and easy to deal with and stands for honest bussnessman first class. THANK you all at Kendel Cutlery.
Mark T. - Modesto, CA
Great transaction, excellent service, quick processing/shipping.
Thank you--you should write a book about customer service.
Frank T. - Davis, CA
My order was processed very quickly and the email followups were excellent. The product came in great shape and was exactly what I expected...
Susanna L. - Torrance, CA
My order was filled and shipped immediately.
Beth J. - Santa Barbara, CA
A wonderful transaction all around! Thanks!!
Michelle B. - Lyndhurst, OH
We were so pleased to find this item - a knife magnet - and couldnt believe how fast we received it. Thanks
Suzanne T. - Bakersfield, CA
Great customer service!! thanks for the great knife!
Beth P. - Cumberland, MD
I made a mistake on my purchase and they made it right with a very good follow through. I got the right item and understanding for my mistake, will come back again.Thanks again and very best regards.
Greg S. - Battleground, WA
No problem with ordering, and a large selection to choose from.
Robert P. - Oak Park, IL
Thanks again - I am so impressed with your customer service! We will buy from you again!
Jay E. - San Francisco, CA
Thank You So Much! The reduced shipping is much more than I expected, and I will mention your great service every chance I get!
Janice J. - Ely, IA
Just a short to note to thank you for being so prompt with my order, I received it as promised!
Jean S. - Dover, TN
I am very happy with the service. They took time to make sure the card I was using, was mine. ( I moved so my address was different.) That means, they are making sure that someone else isnt using your card. Also, the knife case that I bought was a very good deal. I am so happy with it! It did not take years to get it either. I will definitely buy from them again!
Joann K. - Milwaukee, WI
